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Guest Services Coordinator

2 months ago

Lahaina, Hawaii, United States Thechateaulakelaquinta Full time

Position Overview

Front Desk Representative

Company: Thechateaulakelaquinta

Location: Not specified

Role Summary

As a Front Desk Representative, you will serve as the initial point of contact for our guests, delivering exceptional hospitality and customer service with a warm and welcoming demeanor.

Thechateaulakelaquinta is dedicated to providing career advancement opportunities for hospitality professionals in a rewarding environment.

Your role will involve creating memorable experiences for our guests through attentive service and personal engagement.

Key Responsibilities

*Responsibilities include, but are not limited to:*

  • Provide prompt, courteous, and efficient service to guests.
  • Address and fulfill guest requests effectively.
  • Ensure accuracy in all end-of-shift paperwork, including charge postings and cash drawer reconciliation.
  • Facilitate the check-in and check-out processes for guests.
  • Maintain a flexible schedule to accommodate operational needs.
  • Utilize front desk software proficiently and possess a general understanding of the property.
  • Manage telephone communications effectively.
  • Assist with reservations for guests and owners, inputting data into the system.
  • Complete additional tasks as assigned by management.

Qualifications

Preferred experience in customer service roles.

Excellent telephone etiquette and customer interaction skills are essential.

Strong verbal communication skills in English are required.

Basic mathematical skills and aptitude are necessary.

A professional appearance and demeanor are expected.

Basic computer literacy is required.

A passion for engaging with guests and creating meaningful connections is essential.

Ability to multitask in a dynamic environment.

Present oneself in a professional, confident, and well-groomed manner.

Ability to collaborate effectively with colleagues and guests.

EOE/Drug-Free Workplace