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Lead Front Desk Receptionist

2 months ago

Lahaina, Hawaii, United States The Spa at Hyatt Regency Maui Resort Full time
Job Summary

The Lead Front Desk Receptionist is a key member of our team at The Spa at Hyatt Regency Maui Resort, responsible for delivering exceptional guest experiences and ensuring seamless operations.

Key Responsibilities
  • Provide guests with comprehensive and professional service, ensuring a high level of customer satisfaction.
  • Assist Spa Management with training and managing retail product inventory, maintaining a clean and organized presentation of all retail items.
  • Train and ensure all Front Desk staff deliver exceptional service, offering corrective counseling when needed.
  • Act as leader for Front Desk staff, working with Spa Manager to enforce service standards and SOPs.
  • Assist Spa Management with Service Provider schedules, as needed.
  • Conduct performance evaluations for all staff after 90 days and yearly thereafter.
  • Sell and up-sell products to clients, promoting our retail offerings.
  • Responsible for quarterly meetings of their department, providing a communication channel for spa management to their team.
  • Assist with scheduling and rotation of duties, ensuring a smooth operation.
  • Communicate any maintenance/general cleanliness issues to the Spa Manager on Duty.
Requirements
  • A minimum 2-year college associate degree is preferred.
  • Must have a minimum of 1-3 years experience in customer service, spa, hospitality, sales, and/or retail.
  • Must have at least 2 years of Supervisor experience.
  • Candidate must be authorized to work in the US.
  • Must be able to stand for long periods of time.
  • Must have a flexible schedule, including days, nights, holidays, and weekends.
  • Must be polished, professional, and have a strong command of written and verbal English.
  • Must be organized, timely, and detail oriented.
  • Must be proficient in Microsoft Office; Booker, Book4Time, Spa Soft preferred.
  • CPR and First Aid certified preferred.
Benefits
  • Medical, Dental and Vision (Full-Time Employees only)
  • 401K Matching
  • PTO Paid/Holiday Time Off
  • VTO Voluntary Time Off
  • Discounts on Retail Products and Spa Services
  • Compensation: $21.50 per hour + Gratuity Pool + Retail Commission