Operations Manager for E-Commerce Fulfillment

2 weeks ago


Reno, Nevada, United States SupplyHouse Full time

Company Overview: A dynamic and expanding e-commerce enterprise specializing in plumbing, electrical, and HVAC products is seeking an Operations Manager to enhance our Fulfillment Center operations.

Position Summary: The Operations Manager will collaborate closely with the General Manager to lead and nurture our dedicated team. This role is ideal for individuals who aspire to inspire, guide, and cultivate talent within a thriving environment.

Job Type: Full-Time, Exempt

Location: Reno, NV

Compensation: $75,000 - $99,000 annually

Work Schedule: Monday to Friday, 8:00 AM - 5:00 PM PST with flexibility

Key Responsibilities:

  • Strategize workforce planning in conjunction with the Inbound and Outbound Managers, optimizing resource distribution across departments.
  • Support the Inbound Manager, Outbound Manager, and Local Operations Lead, ensuring successful project execution and process enhancements.
  • Establish parameters, set objectives, allocate resources, and implement effective controls to meet goals, standards, budgets, and KPIs.
  • Conduct regular check-ins with department leads to foster rapport, provide constructive feedback, and maintain positive morale.
  • Collaborate with the General Manager to promptly address personnel and performance-related issues, providing coaching and support as necessary.
  • Oversee the Inbound Manager, Outbound Manager, and Local Operations Leads in identifying improvement opportunities utilizing Lean methodologies.
  • Demonstrate leadership by setting a professional standard and leading by example.

Qualifications:

  • Bachelor's degree with a minimum of 4 years in a fast-paced operational role (warehouse, distribution center, fulfillment center, or supply chain management) OR a High School Diploma/GED with at least 7 years of relevant experience.
  • Proven experience managing quality and efficiency KPIs, along with scheduling a large workforce.
  • Demonstrated ability to lead and facilitate cross-functional teams.
  • Strong skills in building and maintaining collaborative working relationships.
  • Experience in managing cost performance and operational execution.
  • At least 2 years of experience in direct personnel management, including hiring, developing, and motivating staff.

Preferred Qualifications:

  • Degree in Logistics or Industrial Engineering.
  • Experience with automated systems (RF technology, WMS, Conveyor, and Sortation).
  • Lean experience in a Manufacturing or Logistics setting.
  • Experience in planning and managing departmental budgets.

Benefits:

  • Comprehensive benefits package including 401k with company match, fully covered medical insurance, optional dental and vision add-ons, life insurance, vacation, and sick leave.
  • Community engagement through initiatives like Adopt-a-Family and support for local trade schools.
  • Active company culture with engaging events and clubs to foster teamwork and camaraderie.
  • Open communication channels for feedback and collaboration to enhance workplace satisfaction.
  • Commitment to employee growth through continuous learning opportunities and professional development support.

Inclusivity Statement: SupplyHouse values diversity and encourages individuals from all backgrounds to apply for this position.



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