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Vice President, Animal Welfare Operations

2 months ago

Columbus, Ohio, United States ASPCA Full time

Job Summary:

The ASPCA is seeking a highly experienced and skilled Vice President to lead the Cruelty Recovery Center (CRC) in Columbus, Ohio. As a key member of the ASPCA's Rehabilitation Services team, the successful candidate will be responsible for managing a team of over 50 staff members, overseeing daily operations, and ensuring the delivery of high-quality integrated care for animal victims of neglect, abuse, and natural disasters.

Key Responsibilities:

  • Direct the CRC team and delegate tasks to ensure smooth daily operations, well-integrated daily, behavioral, and medical care for all animals, efficient animal flow, and clear communication among team members and partnering teams.
  • Create and maintain communication systems, protocols, and procedures to respond to changing needs and resource allocation between the home-base facility and temporary field shelters.
  • Ensure all CRC staff are well-trained on policies and Standard Operating Procedures (SOP) and lead regular reviews and updates of the CRC SOP package.
  • Maintain structured processes for making sound, objective, and timely animal pathway planning and outcome decisions and provide guidance for complex decision-making.
  • Oversee the creation of a new local volunteer program and the growth/maintenance of the CRC's foster and direct adoptions programs.
  • Work with internal experts to oversee CRC facility maintenance, modifications, and repairs.
  • Lead the development of a yearly strategic plan for the CRC and related individual goals for CRC staff members to support the ASPCA's short- and long-term goals.
  • Manage a substantial budget, oversee exposure tracking systems, provide monthly budget projections, and submit yearly operating/capital budget requests.
  • Deploy to provide leadership and direct case support in the field, ensuring excellent ongoing communication with collaborating teams.
  • Provide staffing support for National Field Response, temporary field shelter set-up and demobilization, and Behavioral Sciences and Veterinary Forensic teams during exams and evaluations.
  • Serve as an approver of media content and represent the team and organization through media interviews as needed.

Team Leadership & People Management:

  • Ensure CRC staff understand and support their team's role in achieving ASPCA goals and help staff feel connected to the larger ASPCA team.
  • Supervise and manage three CRC Senior Directors and an Administrative Manager, conducting regular one-on-one meetings, career counseling sessions, and skip-level meetings.
  • Work with partnering teams to oversee the management of a contingent workforce supporting CRC operations in Ohio and temporary field shelters.
  • Ensure all CRC supervisors use sound management practices and ASPCA developmental tools, conducting yearly reviews of direct reports to measure progress and encourage growth.
  • Work closely with CRC Senior Directors and people managers to clearly articulate performance and workplace behavior expectations for all staff and ensure accountability through timely, productive feedback.
  • Foster a healthy team culture, lead staff in creating CRC Team Norms, and cultivate an environment where staff commit to facing challenges with a positive attitude and helping team members in need.
  • Ensure CRC team leadership and people managers model mutual respect for all areas of expertise, especially when priorities and perspectives don't align.
  • Encourage team cohesion by leading regular team meetings and ensuring the CRC leadership team provides creative teambuilding opportunities for all staff.
  • Provide comprehensive, ongoing support for staff members to build resilience and combat stress, modeling support for maintaining good work/life balance.
  • Partner with the ASPCA's Talent Acquisition team to hire and onboard well-qualified, dedicated new CRC staff members to fill open positions.

Cross-Team Collaboration and Other Responsibilities:

  • Work with VPs of the BRC, Learning Lab, and R&R Center to maintain excellent communications and connections with all Rehabilitation Services teams.
  • Develop and maintain strong relationships with multiple teams providing centralized expertise/services and frequent CRC partners, ensuring consistent protocols and systems over time.
  • Serve as the CRC leader on case planning calls, sharing information about the CRC's current capacity/resources and providing a consultative voice for case-related decisions.
  • Identify solutions efficiently and nimbly with CRC leads and other department heads when case logistics and resource needs change.
  • Testify as needed in criminal cases and provide evidentiary information to support LAI casework.
  • Work closely with the Senior Director of the ASPCA's Learning Lab and facilitate the critical work of this team by hosting groups of learners at the CRC facility.
  • Guide the CRC team to support critical research projects, including Behavior Strategy research initiatives.
  • Take on other duties and projects assigned by the VP, Rehabilitation Services or SVP, Policy, Response and Engagement.

Exemplifies the ASPCA's Core Values:

  • Has commitment and dedication to improving the lives of animals.
  • Demonstrates ownership and feels responsible for outcomes.
  • Believes in team – that we are stronger together.
  • Seeks to elevate others and reimagine what is possible.
  • Focuses on impact, specifically making change for animals.

Qualifications:

  • Highly effective people- and team-management abilities, with a talent for flexing management style to support diverse individuals.
  • Exceptional leadership skills, inspiring a team and representing the team and organization with confidence and professionalism.
  • Skilled at supervising, guiding, and developing team leaders and people managers.
  • Excellent communication skills, with the ability to interact successfully with different personalities and groups.
  • Can guide others in effectively navigating conflict resolution and demonstrates skill as a mediator.
  • Ability to design and lead meetings, facilitating participation with tact.
  • Consistently maintains a positive attitude and has an uplifting effect on others.
  • Ability to thrive in a fast-paced, potentially stressful environment, working efficiently and calmly.
  • Must be flexible and adapt to frequent changes to plans/protocols.
  • Always treats people and animals with care and respect, with a genuine interest in leading and interacting with people.
  • Embodies the 'team player' spirit, demonstrated ability to build and maintain a united management team and a collaborative team overall.
  • Superior problem-solving abilities, relishing a challenge and loving to troubleshoot to find solutions.
  • Strong organizational and info-tracking skills.
  • Ability to work closely with behaviorally and medically compromised animals and feel comfortable working in an environment where humane euthanasia is performed on a regular basis.
  • Willingness and ability to travel 15–20% of work time.
  • Fluent in Internet usage and in the use of MS Word, Excel, and PowerPoint.

Education and Work Experience:

  • BS, BA, or equivalent professional experience required.
  • Minimum of 5 years' experience leading a large team and overseeing a multifaceted program.
  • Minimum of 5 years' experience managing a substantial, complex budget.
  • Experience working as a leader in an animal shelter and thorough animal welfare knowledge required.
  • Meeting facilitation skills and experience strongly preferred.
  • Experience working in an animal shelter supporting operations and administrative responsibilities preferred.
  • CAWA designation preferred.
  • Project management experience preferred.
  • IS and ICS preferred; must have training in Incident Command System basics within 90 days of hire.
  • Experience serving in an oversight role during disaster response and/or in temporary field shelters is a plus.
  • Experience working with victims of animal cruelty (e.g., dogs from fighting cases, animals from hoarding situations) is a plus.

Compensation and Benefits:

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands, or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.

The target hiring range for this role is $[insert range].

For more information on our benefits offerings, please visit [insert link].

Stay Connected – Join Our Talent Community:

If you are interested in joining our team but do not see a position listed that fits your experience or interests, please join our Talent Community to stay connected to future opportunities with the ASPCA.

Language:

English (Required)

Education and Work Experience:

Bachelors, High School Diploma (Required)

Experience working as a leader in an animal shelter and thorough animal welfare knowledge required, Minimum of 5 years' experience leading a large team and overseeing a multifaceted program, Minimum of 5 years' experience managing a substantial, complex budget

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).