Customer Service Representative
1 week ago
We are seeking a highly skilled Customer Service Representative to join our team at PNC. As a key member of our Retail Branch organization, you will provide exceptional customer service, accurately perform high-volume customer banking transactions, and educate customers on new technology and banking product referral opportunities.
Key Responsibilities- Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty
- Process a variety of customer interactions, including lobby engagement activities to connect with customers and position PNC products to meet their needs
- Identify banking opportunities during customer interactions and refer as appropriate
- Apply product and procedural knowledge to solve customer problems
- Adhere to all policies and procedures, demonstrating sound judgment within established limits
- Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
- Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave, up to 11 paid holidays each year, 8 occasional absence days each year, unless otherwise required by law, between 15 to 25 vacation days each year, depending on career level.
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