Customer Service Representative

1 week ago


Aventura, Florida, United States PNC Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at PNC. As a key member of our Retail Branch organization, you will provide exceptional customer service, accurately perform high-volume customer banking transactions, and educate customers on new technology and banking product referral opportunities.

Key Responsibilities
  • Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty
  • Process a variety of customer interactions, including lobby engagement activities to connect with customers and position PNC products to meet their needs
  • Identify banking opportunities during customer interactions and refer as appropriate
  • Apply product and procedural knowledge to solve customer problems
  • Adhere to all policies and procedures, demonstrating sound judgment within established limits
Requirements
  • Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
  • Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs
What We Offer

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave, up to 11 paid holidays each year, 8 occasional absence days each year, unless otherwise required by law, between 15 to 25 vacation days each year, depending on career level.



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