Customer Service Representative

2 weeks ago


Aventura, Florida, United States Safra National Bank Full time

About Safra National Bank

Safra National Bank is a leading private bank with a strong presence in the financial industry. As a nationally chartered U.S. Bank, we are supervised by the Office of the Comptroller of the Currency and are members of the Federal Reserve and the Federal Deposit Insurance Corporation.

Our Team

We have a dedicated team of relationship managers serving high net worth clients across the U.S. and internationally. Our team is committed to providing exceptional service and support to our clients.

Job Summary

We are seeking an experienced Customer Service Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service to internal and external clients through various channels.

Key Responsibilities

  • Client Support: Provide timely and effective support to clients through various channels, including phone, email, and in-person interactions.
  • Ticket Management: Track and resolve client requests in a timely and efficient manner.
  • Procedure Maintenance: Maintain up-to-date procedures and reference guides to ensure seamless client support.
  • Training and Development: Provide training and support to new employees to ensure they are equipped to provide exceptional client service.

Requirements

  • Education: Bachelor's degree required.
  • Customer Service Skills: Excellent customer service skills and a friendly demeanor to ensure a positive experience for clients and internal stakeholders.
  • Language Skills: Fluency in Spanish is required.
  • Availability: Ability to work weekdays and some weekends.
  • Banking Knowledge: Thorough knowledge of banking products and services.
  • Problem-Solving Skills: Ability to multi-task and demonstrate excellent problem-solving skills.


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