Customer Service Operations Supervisor

2 weeks ago


Corpus Christi, Texas, United States CHRISTUS Health Full time
Position Overview: As a vital member of the Supply Chain team, the Customer Service Operations Supervisor plays a crucial role in ensuring adherence to Corporate Supply Chain policies and procedures.

Key Responsibilities:

  • Oversee the management of supply and equipment inventory, ensuring compliance with ERP processes.
  • Become proficient in INFOR modules relevant to your role, including but not limited to Par Specialist, Purchasing Receiver, Inventory Management, Warehouse Clerk, and Mobile Supply Chain Management.
  • Assist in supervising the operational aspects of Supply Chain functions, including central supply, receiving, and distribution.
  • Analyze item usage reports and provide recommendations for inventory adjustments.
  • Support the supervisor/manager/director in procurement and consignment management tasks.
  • Participate in annual inventory counts and assist in resolving discrepancies.
  • Collaborate on process enhancements related to Supply Chain operations.
  • Evaluate team performance and provide guidance as necessary.
  • Conduct weekly assessments of inventory valuations, turnover rates, conversions, and INR reports.
  • Mentor local materials management teams to foster professional growth.
  • Monitor stock levels, ensuring proper rotation and transfer to prevent expiration.
  • Conduct inventory cycle counts.
  • Assist departments in obtaining quotes for contracted supplies and equipment.
  • Track compliance with supply contracts and provide regular updates to management.
  • Identify opportunities for operational improvements, particularly in customer service.
  • Be prepared to work flexible hours, including evenings and weekends as needed.
  • Demonstrate proficiency in MS Office Suite and Supply Chain Applications.
  • Exhibit strong presentation skills and engage effectively with hospital leadership.
  • Showcase leadership qualities, interpersonal skills, problem-solving abilities, and decision-making capabilities.
  • Possess 4-5 years of relevant experience in the field.

Preferred Qualifications:

  • 3-4 years of experience in supply chain management is highly desirable.
  • Familiarity with ERP systems, particularly Infor and Epic, is preferred.
  • Knowledge of medical products and equipment is advantageous.
  • Experience in hospital supply chain operations is a plus.
  • Background in developing and documenting policies and procedures is beneficial.

Employment Type: Full Time



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