Resident Services Specialist

1 week ago


Naples, Florida, United States The Carlysle at Bay Colony Full time

About The Carlysle at Bay Colony

The Carlysle at Bay Colony is a premier residential community dedicated to providing exceptional service and creating a welcoming atmosphere for our residents.

We are seeking a highly motivated and customer-focused individual to join our team as a Resident Services Specialist. In this role, you will be the first point of contact for our residents, ensuring their needs are met with professionalism and efficiency.

Responsibilities
  • Provide exceptional customer service by promptly answering phone calls, greeting residents and guests, and addressing inquiries or requests in a courteous and helpful manner.
  • Maintain accurate records of resident interactions, issues, and concerns through detailed documentation and activity logs.
  • Collaborate with the Community Association Manager to ensure smooth operations and address any arising issues effectively.
  • Manage package deliveries, ensuring proper logging, tracking, and notification to recipients.
  • Monitor the Emergency Response System and respond promptly to alerts, following established protocols.
  • Contribute to a positive and welcoming environment by assisting with resident notifications and special events as needed.
Qualifications
  • High school diploma or equivalent required; college-level education preferred.
  • One to two years of experience in a customer service role within a business setting is highly desirable.
  • Demonstrated proficiency in written and verbal communication, with excellent interpersonal skills.
  • Strong organizational and time management abilities, ensuring efficient handling of multiple tasks simultaneously.
  • Proficiency in computer hardware and software applications is essential.

Physical Requirements

This role requires the ability to stand for extended periods, walk throughout the property, and lift or carry packages. Effective communication and interaction with residents are essential components of this position.



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