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Automotive Service Specialist

2 months ago

Naples, Florida, United States Warren Henry Automotive Group Full time

Position Overview:

Warren Henry Automotive Group is thrilled to announce the opening of our new facility, and we are in search of experienced Automotive Service Specialists to become part of our dedicated team.

As an Automotive Service Specialist, you will play a crucial role as a skilled technician, responsible for diagnosing and repairing a wide range of automotive issues, while also having the opportunity to specialize in specific areas of repair.

Benefits for Technicians include comprehensive medical, dental, and vision insurance, a Technician Incentive Program that rewards performance based on flagged hours, a 401k retirement plan with employer contributions, company-paid life insurance, long-term disability coverage, and much more.

Key Responsibilities:

  • Execute tasks as outlined on repair orders, including oil changes, tune-ups, fluid level checks and replacements, filter changes, and tire rotations, ensuring efficiency and accuracy in line with dealership and manufacturer standards.
  • Diagnose malfunctions using advanced digital testing and diagnostic tools, perform test drives, identify noises, and carry out necessary repairs.
  • Collaborate with the parts department to procure required components.
  • Tag and save parts for warranty purposes or customer requests.
  • Inspect assigned vehicles to assess if additional safety or service work is necessary, utilizing checklists.
  • Communicate promptly with service advisors and customers regarding any additional work needed, unnecessary work, or delays in repairs, providing labor and time estimates for any extra tasks.
  • Document all performed work and recommendations on the repair order.
  • Conduct road tests on vehicles as needed or refer to the designated test technician.
  • Engage in manufacturer-sponsored training programs, schools, and events to enhance skills.
  • Stay updated on manufacturer technical bulletins.
  • Oversee the work of apprentice technicians as assigned.
  • Report any machinery defects or malfunctions to management.
  • Ensure that customer vehicles are maintained in a clean condition, notifying service advisors of any changes in appearance or condition.
  • Maintain a tidy and organized shop area.
  • Be accountable for all dealership-owned tools and manuals, ensuring they are returned in the same condition as received.
  • Understand and comply with federal, state, and local regulations, including hazardous waste disposal and OSHA Right-to-Know standards.
  • Operate all tools and equipment safely.
  • Immediately report any safety concerns to management.

Qualifications:

  • High School Diploma or General Education Degree (GED) is required.
  • Valid Driver's License with a clean driving record.
  • A minimum of 5 years of professional experience in a dealership setting is preferred.
  • Ability to read and comprehend instructions and information effectively.
  • Proficient in using a computer to search for technical bulletins or information.
  • Must provide personal tools; all manufacturer-specific tools will be supplied by the dealership.
  • ASE certification is preferred.
  • Must have OSHA-approved footwear.