Hotel Operations Coordinator

17 hours ago

Tucson, Arizona, United States Hilton Tucson East Full time
Job Summary:

We are seeking a highly organized and detail-oriented Hotel Operations Coordinator to join our team at Hilton Tucson East. This role will provide administrative support to the Human Resources Department, ensuring seamless day-to-day operations.

About the Role:
  • Support the Employment Process: Assist with applicant screening, determining eligibility for employment, conducting reference checks, and verifying paperwork accuracy.
  • Coordinate Interviews: Refer potential new hires to department managers for interviews.
  • Administrative Support: Assist with department outgoing correspondence and memorandums as needed.
  • Maintain Logs: Keep accurate records of new hire, termination, transfers, department meetings, turnover reports, daily by period, and prepare reports in a timely manner.
Key Responsibilities:

•Benefit Administration: Assist with all benefit administration, including group health insurance, vacation, sick, personal leave, jury duty pay, retirement plan, and ensure compliance with company policies and procedures.

•New Hire Pre-Employment Steps: Coordinate all other new hire pre-employment steps, including drug testing, reference checks, etc., to ensure compliance with company policies and procedures.

•Communication: Respond to interviewed applicants via telephone or letter within the required time frame.

•Paperwork: Assist with completion of appropriate paperwork for new hires, terminations, payroll action forms, and employee status changes on a daily basis and in a timely manner.

•New Hire Orientation: Assist with New Hire Orientation, administering an overview of benefits to new associates, assisting with enrollment and claims processing, presenting an overview of the Highgate Handbook with complete knowledge of all policies and procedures.

•Reviews and Tracking: Notify all managers of monthly reviews, prepare payroll action forms, and track all completed reviews to ensure reviews are given in a timely manner.

•Employee Records: Assist the HR department in maintaining accurate employee records.

•OSHA and Unemployment Claims: Assist with OSHA, Workers Compensation, and Unemployment Claims responsibilities for the hotel.

•Reception Area Duties: Assist with HR reception area duties, greeting associates, managers, and potential new hires, directing to the appropriate manager if necessary.

•Newsletter Production: Assist in the production of the Employee newsletter.

•Filing and Inventory: Maintain associate's files and ensure that filing is completed at the end of each week, as well as maintain inventory of office and benefit supplies.

•Social Media Management: Assist the GM and hotel with Social Media management, including timely responses to Twitter, online reviews, Facebook, Flickr, Yelp, Google+, and any other online channel open to the hotel's guests and clients.

•Web Presence Management: Take the lead on web presence management, with Hyatt Brand Analytics and Micros Interactive, our online website management vendor, ensuring timely follow-up on website updates, including updates, menus, promos, and special calendar events.

•Daily Medalia Tracking and Reporting: Assist with daily Medalia tracking and reporting out daily results, ensuring timely follow-up from department heads on guest issues.

•Hotel Programs: Assist with administration and management of hotel programs, such as MOD, Lobby Ambassador, Zone management, ensuring timely follow-up and communication on all facets of each, from scheduling to reporting and execution.

•Cross-Training: Must be able to cross-train in other hotel-related areas.

•Confidentiality: Must be able to maintain confidentiality of information.

•Initiative: Must show initiative, including anticipating guest or operational needs.

•Perform Other Duties: Perform other duties as requested by management.

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