Hotel Operations Leader

21 hours ago


Tucson, Arizona, United States Atrium Hospitality Full time
Guest Service Expert Opportunity
We have an exciting opportunity for a skilled Front Office Manager at our Atrium Hospitality property in Tucson, Arizona.

The ideal candidate will have a passion for delivering exceptional guest experiences and possess excellent leadership skills. As a Front Office Manager, you will be responsible for leading our front office team and ensuring all standard operating procedures are followed.

About the Job
Job Summary: The primary purpose of the Front Office Manager is to provide exceptional guest experiences while ensuring all standard operating procedures pertinent to the Front Office Department are being followed.

Key Responsibilities:
  • Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline
  • Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate;
  • Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships;
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner;
  • Ensure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives;
  • Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards;
  • Evaluate and recommend revenue driving initiatives and monitor revenue performance;
  • Recommend and implement approved changes that could improve service and increase operational efficiency;
  • Ability to serve as Manager on Duty; and
  • Any and all other work as required to complete the primary purpose of the position.

Requirements and Benefits
Minimum Requirements:
- 2 years of hospitality, front desk experience,
- 2 years of prior supervisory experience

This role offers competitive compensation package including:
  • Daily Pay
  • Significant Travel Discounts on Marriott and/or Hilton properties
  • 401k Plans
  • Medical Insurance
  • Other property specific benefits

Estimated Salary Range
$44,740 - $54,682 per year, plus bonus.

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