Hotel Operations Manager
22 hours ago
We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at The Westin La Paloma Resort & Spa in Tucson, Arizona. As a key member of our Housekeeping Department, you will be responsible for overseeing the daily operations of the department, ensuring that guest rooms and public spaces are cleaned and maintained to the highest standards.
About Us:
The Westin La Paloma Resort & Spa is a 250-acre desert resort located in the foothills of Tucson's Santa Catalina Mountains. Our resort features 487 rooms and 60,000 square feet of meeting space, making us an ideal destination for business and leisure travelers alike.
Responsibilities:
- Oversee staff of room attendants, house persons, and inspectors to ensure that guest rooms and public spaces are cleaned and maintained to the highest standards.
- Conduct daily and monthly meetings with staff to discuss goals, address concerns, and provide feedback.
- Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline when necessary.
- Arrange staff work schedules, determine days off, and ensure staffing levels are based on occupancy and/or any current or anticipated projects.
- Maintain and review computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers.
- Communicate effectively with staff, management, and guests to provide clear direction and ensure excellent customer service.
Requirements:
- 2 years of experience in hotel operations, preferably in a comparable hotel.
- Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
- Leadership skills to motivate and develop staff and ensure accomplishment of goals.
- Written and verbal communication skills to be concise, well-organized, complete, and clear.
- Ability to work effectively under time constraints and deadlines.
Benefits:
We offer a comprehensive benefits package that includes competitive pay, medical and dental insurance, vision insurance, vacation, sick, and holiday time, pet insurance, supplemental, spousal, and child life insurance, short and long-term disability plans, and a 401(k) savings plan with matching funds.
Salary: $55,000 - $65,000 per year, depending on experience.
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