Hotel Service Ambassador

3 weeks ago


Tucson, Arizona, United States Wyndham Westward Look Grand R&Spa Full time

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our Front Desk team as a Hotel Service Ambassador. In this role, you will be responsible for providing exceptional guest service, registering guests, making and modifying reservations, and ensuring a smooth check-in and check-out experience.

Responsibilities:

  • Greet and welcome guests in a friendly and professional manner.
  • Register guests efficiently and accurately.
  • Handle requests for information, mail, and messages in a courteous and timely manner.
  • Answer guest inquiries about hotel services, facilities, and hours of operation.
  • Establish and maintain good communication with fellow associates and other departments within the hotel.
  • Be aware of all rates, packages, and special promotions.
  • Obtain necessary information when taking room reservations and follow rate quoting scenarios.
  • Familiarize yourself with all hotel policies, house rules, and hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Perform other duties as assigned, including helping coworkers in other areas of the hotel and maintaining a clean and organized work area.

Qualifications and Requirements:

  • High school diploma or equivalent required; college coursework in a related field helpful.
  • Experience in a hotel or related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service.
  • Demonstrate ability to multitask, be detail-oriented, and problem-solve effectively.
  • Must be able to convey information and ideas clearly.
  • Estimated salary: $45,000 - $60,000 per year, depending on experience and qualifications.

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