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Service Operations Representative

2 months ago

Conyers, Georgia, United States MAU Workforce Solutions Full time
Embark on a rewarding journey as a Customer Service Representative with MAU Workforce Solutions. In this role, you will play a crucial part in delivering exceptional service to both internal and external clients by leveraging your comprehensive understanding of company offerings and collaborating effectively with your colleagues in the customer service division.

Join a legacy of excellence in providing innovative foam solutions to a diverse clientele across various regions.

What We Provide
  • Competitive hourly wage of $17
  • Day shift, Monday to Friday, from 8:00 AM to 5:00 PM
  • Opportunities for overtime
  • No weekend or rotating shifts
  • Comprehensive health benefits, including telehealth services
  • Career advancement potential
  • Referral incentives
Ideal Candidate Profile
  • High school diploma or GED is preferred
  • Minimum of 1 year of relevant experience
  • Strong computer skills, including proficiency in Windows and Microsoft Office Suite
  • At least 3 years of experience in an industrial customer service environment, collaborating with sales, engineering, and manufacturing teams
  • Familiarity with Great Plains ERP or similar systems
  • Professional demeanor and telephone etiquette
  • Excellent verbal and written communication abilities
  • Highly organized and detail-oriented with multitasking capabilities
  • Proven analytical and problem-solving skills
  • Strong customer service and data entry proficiency
  • General understanding of sales and manufacturing office operations
  • Ability to identify challenges, make informed decisions, and resolve issues
Key Responsibilities as a Customer Service Representative
  • Address customer inquiries and concerns regarding project updates and related matters
  • Maintain both physical and electronic customer records
  • Answer calls promptly and courteously, processing orders, changes, and returns in accordance with company policies
  • Provide standard information about service options, fees, billing, and contract details
  • Collaborate closely with production teams and external vendors to relay customer information regarding guidelines and production timelines
  • Work alongside the Sales team to manage new part number requests, quotes, forecasts, and customer communications
  • Respond professionally to all customer inquiries related to service changes, order status, disputes, billing questions, cancellations, and product information
  • Prepare and organize all necessary documentation for the shipping department and management, generating daily invoices for clients
  • Coordinate with production to optimize scheduling and ensure timely deliveries
  • Manage assigned customer inventories, including stock reviews and order placements
  • Collaborate with Account Managers and Technical Centers on pricing updates and order information
  • Maintain customer profiles and records, including pricing details and purchase order documentation
  • Ensure customer concerns are acknowledged and resolutions are communicated clearly
  • Work effectively with the credit department to address disputed credit items and investigate short-paid invoices
  • Collaborate with other departments to resolve customer issues
  • Foster a positive work environment that respects all team members
  • Perform additional tasks as required