Medical Office Scheduler

1 week ago


Boston, Massachusetts, United States Steward Health Care Full time

The Appointment Scheduling Specialist is responsible for organizing patient appointments, managing incoming calls, welcoming patients, and preparing medical records for both new and returning patients. This role involves performing reception tasks to ensure accurate patient data, handling patient discharge processes, including the collection of co-pays, co-insurance, and deductibles from visits, and assisting with the pre-registration of patient appointments for outpatient services and surgical procedures. Additionally, the specialist supports the insurance verification and treatment authorization processes.

Key Responsibilities:

  • Reviews potential patient history prior to data processing.
  • Prepares and updates medical records for new and returning patients, ensuring all necessary information is accurately documented.
  • Confirms patient billing details, including responsible party, current address, contact number, and insurance provider, ensuring complete copies of insurance cards are obtained.
  • Creates and prepares charge tickets for scheduled patients.
  • Files all patient-related documentation in a timely and organized manner.
  • Assists patients in authorizing the release of their medical records.
  • Collects co-pays, deductibles, co-insurance, and outstanding balances.
  • Balances cash received at the end of each day and prepares reports as instructed. Summarizes and totals all charge tickets at the end of the day, posting charges and payments as time allows.
  • Provides support for additional clerical tasks as required.
  • Handles all incoming calls with professionalism and courtesy, accurately taking messages and ensuring timely follow-up for callers placed on hold.
  • Inputs data into the computer system following established protocols.
  • Initiates communication with patients and healthcare providers to gather missing information regarding patient accounts.
  • Contacts insurance companies to secure necessary authorizations for services rendered.
  • Maintains a high standard of professional communication and behavior with patients, colleagues, healthcare providers, and vendors.
  • Ensures HIPAA confidentiality is upheld at all times.

Preferred Qualifications:

  • High School diploma or equivalent.
  • Familiarity with medical terminology is preferred.
  • One to three years of experience in a scheduling role within a medical office is preferred.

Benefits Offered:

Steward Health Care provides a comprehensive benefits package designed to meet your needs, including:

  • Health insurance options with $0 copay and $0 deductible.
  • Dental and Vision coverage, along with Flexible spending accounts.
  • Life Insurance and Short- and Long-term disability options.
  • 401k plan with company matching contributions.
  • Generous paid time off policy, with no weekend shifts.
  • Tuition Reimbursement programs.
  • Assistance with Student Loan Payments.


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