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Client Account Representative

2 months ago


Virginia Beach, Virginia, United States ProSol Full time
About the Role

As a Client Account Representative at ProSol, you will be a key member of our customer service team, responsible for providing exceptional support to our clients. Your primary objective will be to greet, qualify, recommend, and close customer interactions, ensuring a positive experience for our clients.

Key Responsibilities
  • Customer Service Expertise: Provide fast, friendly, and professional service to clients, addressing their needs and concerns in a timely and effective manner.
  • Product and Service Knowledge: Develop and maintain in-depth knowledge of our products and services, enabling you to make informed recommendations and resolve client issues.
  • Consultative Sales Techniques: Utilize consultative sales techniques to identify client needs and provide tailored solutions, driving sales and revenue growth.
  • Account Activation and Delivery: Ensure seamless account activation and delivery processes, ensuring clients receive the products and services they need.
  • Compliance and Confidentiality: Maintain strict compliance with company policies and procedures, handling confidential client information with the utmost care.
Requirements
  • Experience: At least 1-2 years of experience in a customer service, sales, or client-facing role, with a proven track record of success.
  • Communication Skills: Excellent communication and problem-solving skills, with the ability to work effectively with clients and colleagues.
  • Results-Focused: A results-driven approach, with a focus on delivering exceptional client outcomes and driving business growth.
  • Team Player: A collaborative mindset, with the ability to work effectively as part of a team to achieve shared goals.
What We Offer

As a Client Account Representative at ProSol, you will have the opportunity to develop your skills and expertise in a dynamic and supportive environment. We offer a competitive compensation package, comprehensive training, and opportunities for career growth and development.