Department Team Lead

3 weeks ago


West Palm Beach, Florida, United States H&M Group Full time

Join H&M Group, a leading international fashion company, as a Department Team Lead - Fashion Retail Management. We are seeking a highly motivated and experienced professional to lead our retail team in this exciting opportunity.

About the Role

As a Department Team Lead - Fashion Retail Management, you will be responsible for managing a team of retail professionals to deliver exceptional customer experiences, drive sales growth, and maintain a high level of visual merchandising standards. You will be the key point of contact for store operations, customer service, and team development.

Key Responsibilities
  • Lead a team of retail professionals to achieve sales targets, customer satisfaction, and visual merchandising standards.
  • Develop and implement effective store operations, including customer service, inventory management, and visual merchandising.
  • Collaborate with the store manager to set sales targets, customer service standards, and visual merchandising goals.
  • Conduct regular team meetings to discuss sales performance, customer feedback, and visual merchandising standards.
  • Identify areas for improvement and implement changes to drive sales growth, customer satisfaction, and visual merchandising standards.
  • Develop and implement training programs to enhance team skills and knowledge.
  • Maintain a high level of customer service, responding to customer complaints and issues in a professional and timely manner.
Requirements
  • Minimum 3 years of retail management experience, preferably in fashion retail.
  • Proven track record of achieving sales targets, customer satisfaction, and visual merchandising standards.
  • Strong leadership and team management skills, with the ability to motivate and develop a team of retail professionals.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and suppliers.
  • High level of visual merchandising knowledge and skills, with the ability to create visually appealing displays and store layouts.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
What We Offer
  • Competitive salary range: $19.97 - $22.47 per hour.
  • Benefits package, including medical, pharmacy, vision, and dental coverage, employee assistance program, vacation, wellness, holiday, and parental pay.
  • Opportunities for career growth and development, with a global talent community and comprehensive training programs.
  • A fun and inclusive work environment, with a strong focus on diversity, equity, and inclusion.

We are an equal opportunities employer, committed to attracting and retaining the best talent from diverse backgrounds. If you are a motivated and experienced retail professional looking for a new challenge, we encourage you to apply for this exciting opportunity.


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