Business Operations Support Specialist

1 week ago


Marquand, Missouri, United States Capital Group Full time
About the Role

We are seeking a highly organized and detail-oriented Business Support Services Representative to join our team at Capital Group. As a Business Support Services Representative, you will play a critical role in ensuring the smooth operation of our business by providing exceptional support to our clients and colleagues.

Key Responsibilities
  • Process Incoming Correspondence: You will be responsible for processing incoming investor correspondence, scanning, and interpreting various work types for preparation and routing.
  • Document Classification and Indexing: You will classify and index documents in our imaging system for account processing, ensuring accuracy and efficiency.
  • Investor Check Re-Work Queues: You will handle investor check re-work queues, interoffice mail, research, and respond to requests in a timely and professional manner.
  • Email Support: You will monitor email boxes for support requests and respond promptly to ensure seamless communication.
  • Mail Processing: You will receive and process incoming and outgoing mail from various couriers, including USPS, FedEx, UPS, and others.
  • Cart Runs: You will perform cart runs to deliver and retrieve interoffice mail from mail stops throughout the campus.
Requirements
  • Previous Experience: You must have previous experience in a fast-paced office environment.
  • Good Judgement: You must exercise good judgement and have a process for managing competing priorities.
  • Customer Service Orientation: You must have high customer service orientation, integrity, and take ownership of work.
  • Detail-Oriented: You must be detail-oriented and have conscious processes in your current position that guarantee accuracy.
  • Communication Skills: You must be a skilled communicator, able to ask great questions and bounce ideas off others.
  • Collaborative Approach: You must take a collaborative, considerate, and thoughtful approach to everything you do.
  • Adaptability: You must have high learning agility and be able to adapt to new technology quickly.
  • Physical Demands: You must be able to lift from 30 up to 50 pounds depending on work location, push and pull from 30 up to 75 pounds depending on work location, and operate a forklift and power cart.
What We Offer

In addition to a highly competitive base salary, you will also be eligible for an individual annual performance bonus, plus Capital's annual profitability bonus, and a retirement plan where Capital contributes 15% of your eligible earnings.

We are an equal opportunity employer, which means we comply with all federal, state, and local laws that prohibit discrimination when making all decisions about employment.



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