Support Service Intake Coordinator
2 weeks ago
Vantaca is seeking a highly organized and customer-focused Support Service Intake Coordinator to join our team. As the first point of contact for all customer support inquiries, this role is crucial in ensuring that incoming tickets are accurately assessed, prioritized, and routed to the appropriate teams.
Key Responsibilities- Review all incoming support tickets to ensure all relevant information is provided, assess severity levels, and validate ticket completeness.
- Distribute tickets to the appropriate support portfolio groups, ensuring proper categorization and priority assignment.
- Reach out to customers dealing with high-priority items to set clear expectations and provide timely updates.
- Identify and escalate complex issues to the engineering and integrations teams as needed.
- Resolve straightforward or low-complexity tickets to improve response times and reduce the overall workload on support teams.
- Minimum of 2 years in a customer support or service desk role, preferably within a software or tech environment.
- Excellent communication and organizational skills, with a strong ability to prioritize and multi-task.
- Familiarity with ticketing systems (e.g., Zendesk, Jira) and basic software troubleshooting skills.
- Strong problem-solving skills with a passion for providing excellent customer service.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
Vantaca is a leading community management performance software company that enables owners and operators, community management teams, and boards and associations to improve business performance. We are a winning team that believes in working together to make big ideas happen.
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, MI, United States Trinity Health Full timeJob SummaryTrinity Health is seeking a skilled Clinical Intake Coordinator to join our team. As a Clinical Intake Coordinator, you will be responsible for coordinating client referrals from all sources, gathering necessary information, promoting Agency services, and functioning as a clinical resource and customer service representative.Key...
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1 month ago
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Intake Coordinator
1 month ago
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3 weeks ago
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