Intake Support Assistant

3 days ago

MA United States Constellation Health Service Full time
Job Title: Intake Support Assistant

Constellation Health Services is a family-owned, family-centered organization committed to providing the best patient experience and the highest quality outcomes. We believe this is accomplished by ensuring that everyone we connect with feels valued, trusted, and heard.

Job Summary:

The Intake Support Assistant will be responsible for providing clerical and administrative support necessary to ensure efficient clinical delivery of care for patients and staff of the hospice interdisciplinary team. This role will ensure the coordination of paper flow, scheduling, and date entry of clinical documentation.

Responsibilities:
  • Assist in the efficient daily running of the office
  • Perform general clerical tasks, including scanning patient documents, attaching to electronic medical records, and filing in paper medical records
  • Enter timesheet information for aide visits, volunteer visits, and other visits as needed
  • May be required to assist with entering all new MDs and organizations in Brightree, making corrections to existing entries as needed
  • Enter all incidents and complaints on an Excel spreadsheet and file in ring binders
  • Update and distribute phone lists
  • Input aide schedules into Matrix
  • Send, receive, and track MD orders
  • Distribute on-call schedules
  • Create Patient Medical Records upon admission
  • Prepare SOC packets, Facility Binders, and Patient Medical Record Binders
  • Close outpatient Medical Records upon death/discharge
  • Assist with Bereavement mailings
  • Order necessary supplies and forms for the office, including NCR forms, booklets, office supplies, medical supplies, and nursing bags from Medline
  • Maintain an office inventory of supplies and ensure timely ordering of needed supplies
  • Maintain adequate supplies of forms in the forms cabinet
  • Compile new nursing and field staff bags with appropriate supplies
  • Perform patient-centered scheduling duties, utilizing the scheduling system, and assign cases to appropriate interdisciplinary team members
  • Track and review field staff schedules daily
  • Maintain effective communication with field staff and administration
  • Effectively utilize agency computer systems
  • Respond to patient or physician phone calls efficiently and effectively
  • Correct errors in information, such as phone numbers, case managers, and other non-clinical information
Requirements:
  • High School degree or equivalent
  • 2-3 years previous office/scheduling experience, preferably in a healthcare environment
  • Medical terminology knowledge and ability to research new terms
  • Computer experience, including proven ability to learn scheduling in a computerized system
  • Previous experience with Excel and Word
  • Excellent communication and organizational skills
  • Ability to handle multiple tasks, work at a fast pace with attention to detail and accuracy
  • Excellent interpersonal and customer service skills
Work Environment:

This role is on-site in the office position. Remote work is only allowed with prior permission from Leadership at most 1 day per week.

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