Client Services Coordinator

7 hours ago


MD United States Behavioral & Educational Solutions PC Full time
Job Title: Client Services Coordinator

Join our team at Behavioral & Educational Solutions PC as a Client Services Coordinator, where you will play a vital role in supporting the growth and operational efficiency of our organization.

Job Summary

The Client Services Coordinator is responsible for managing the initial stages of client engagement, from referrals to onboarding, ensuring a smooth and positive client experience. This role requires strong communication and problem-solving skills, as well as the ability to work independently in a fast-paced environment.

Key Responsibilities
  • Client Intake and Onboarding: Oversee the intake process for new clients, including initial phone screening, collection of required documentation, and onboarding.
  • Referral Management: Receive, respond, and process referrals from various sources, ensuring prompt and accurate follow-up.
  • Client Communication and Support: Serve as the primary point of contact for new clients, providing excellent customer service and addressing any questions or concerns.
  • Relationship Building: Establish and maintain relationships with referral sources, community partners, and stakeholders.
  • Data Management and Reporting: Maintain accurate records of referrals, client interactions, and intake data in the Client Relations Management System (CRMs).
Requirements
  • Education: Bachelor's Degree or equivalent experience in healthcare, behavioral health, or related field.
  • Experience: Previous experience in intake coordination, referral management, or a similar role within a healthcare or behavioral health setting.
  • Skills: Excellent communication and interpersonal skills, with a focus on customer service. Strong organizational skills and the ability to manage multiple tasks simultaneously.
What We Offer

Behavioral & Educational Solutions PC is an equal employment opportunity employer. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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