Revenue Operations Educator

7 days ago


Melbourne, Florida, United States Health First Full time
Job Summary

We are seeking a highly skilled Revenue Operations Educator to join our team at Health First Medical Group LLC. As a key member of our organization, you will play a critical role in providing educational opportunities and practical training to support quality in day-to-day workflow and processes.

Key Responsibilities
  • Quality and Patient Safety: Maintain confidentiality at all times, follow departmental and organizational confidentiality guidelines, and ensure reports related to patient safety are accurate and used appropriately.
  • Training and Development: Participate in the development of training programs for all Revenue Operations areas, constructively participate in projects as assigned by management, and work in a team environment to achieve optimal efficiency and effectiveness.
  • Coaching and Mentoring: Provide ongoing coaching and training needs to include new hire training, one-on-ones, auditing, shadowing, and communication with the QA and Education team for updates.
  • Education and Evaluation: Provide ongoing education and evaluation for revenue operation associates to ensure the most updated process and procedural information available and advanced competency levels achieved.
  • Communication and Reporting: Keep Manager/Director informed of status activities and issues on a regular schedule in an appropriate format.
  • Knowledge and Skills: Maintain knowledge of current healthcare issues and trends, especially concerning education, healthcare, regulatory standards, JCAHO, and HIPAA, and maintain working knowledge of troubleshooting techniques to ensure training environments are upgraded and in working order.
Requirements
  • Education: Associate Degree in Health Care; Bachelor's Degree in a relevant field preferred; equivalent experience in a relevant field may be substituted at Manager's discretion.
  • Knowledge and Skills: Solid knowledge of HCAHPS requirements, statistical concepts, and the survey process; knowledge of adult training theories, ADDIE process, and/or ISD experience preferred; prior experience conducting and facilitating group sessions.
  • Personal Qualities: Proven dependability, flexibility, and a high level of job interest; strong customer service orientation; ability to lead, organize, and work on multiple initiatives/projects without compromising work.
Working Environment

This role is based in Florida - Brevard County-Melbourne and requires strong computer skills, including proficiency in Microsoft Office Suite.



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