Facility Operations Supervisor

2 weeks ago


Melbourne, Florida, United States Foxtrot Aviation Services Full time

Position Overview: FoxTrot Aviation Services is in search of a dedicated Facility Operations Supervisor who is focused on delivering exceptional service and fostering strong customer relationships. This role is pivotal in maintaining a high-performing team.

Key Responsibilities:

1. Service Excellence: Ensure top-notch service quality for our clients, which includes a blend of cleaning tasks and administrative duties.

   a. Oversee daily cleaning operations, manage shift schedules, and uphold quality standards.

   b. Operate cleaning equipment such as buffing machines and carpet cleaners.

   c. Conduct thorough inspections post-cleaning to guarantee quality control.

   d. Assemble appropriate teams for various facility sizes.

   e. Maintain safety protocols throughout all operations.

   f. Manage inventory and coordinate with logistics for supplies.

Success metrics include achieving 100% compliance on checklists and receiving no quality complaints.

2. Customer Engagement: Cultivate strong relationships with key accounts through consistent communication and responsiveness to their needs.

   a. Personally engage with clients to finalize daily schedules.

   b. Maintain regular contact via email and phone regarding service updates.

   c. Ensure the team is adequately staffed to meet operational goals.

   d. Deliver exceptional service experiences, combining quality cleaning with positive interactions.

Success metrics focus on meeting revenue targets and receiving positive feedback from clients.

3. Team Development: Build and nurture a cohesive team through effective communication and collaboration.

   a. Foster a positive work environment with daily communication.

   b. Collaborate with leadership to set development goals for team members.

   c. Provide training on quality standards, safety protocols, and checklist usage.

   d. Work with recruitment to identify and onboard new team members aligned with company values.

   e. Document employee performance and advocate for team members' growth.

   f. Support other teams and locations to enhance overall operational strength.

Success metrics include maintaining an annual turnover rate of less than 35%.

Qualifications:

1. Ability to lift up to 50 lbs and perform physical tasks for extended periods.

2. Detail-oriented with the capacity to work efficiently for 8 to 10 hours daily.

3. Medically cleared to operate machinery and engage in physical labor.

4. Excellent communication skills and availability for constant contact.

5. Valid driver's license and reliable transportation are essential.

6. Must pass a background check and drug screening.

Compensation and Benefits:

Non-exempt position with medical, dental, vision, and life benefits available after a probationary period. 401K with company matching and paid time off.

Company Culture: FoxTrot Aviation Services is a dynamic and close-knit organization that values excellence and teamwork. We are experiencing rapid growth and seek individuals who are committed to our mission.

Career Growth: This role offers opportunities for professional development and advancement within the company.



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