Front Desk Representative

16 hours ago


Minneapolis, Minnesota, United States Vhhospitality Full time
Key Responsibilities

As a Front Desk Agent for Doubletree, you will be responsible for:

  • Greeting and welcoming guests upon arrival, verifying their reservation and credit information.
  • Registering guests into the computer and promoting the Hotels Reward Program.
  • Accepting payment for guests' accounts and maintaining a house bank.
  • Cashing checks and exchanging currency for guests.
  • Issuing keys to and controlling the entrance of safety deposit boxes.
  • Posting miscellaneous charges as requested.
Additional Duties

You will also be responsible for:

  • Reviewing current day's expected arrivals and checking VIP and special request reservations.
  • Reviewing daily room availability and informing staff.
  • Checking the status of departures on a daily basis.
  • Relaying pertinent information to front desk agents, telecommunications, and the following shift supervisor.
Requirements

To be successful in this role, you will need to:

  • Arrive at the workplace on time, in full uniform, prepared with tools and equipment needed for service.
  • Ensure all necessary reports and forms are completed daily.

This is a great opportunity to join the Vhhospitality team and provide exceptional customer service to our guests.



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