Front Desk Representative
16 hours ago
As a Front Desk Agent for Doubletree, you will be responsible for:
- Greeting and welcoming guests upon arrival, verifying their reservation and credit information.
- Registering guests into the computer and promoting the Hotels Reward Program.
- Accepting payment for guests' accounts and maintaining a house bank.
- Cashing checks and exchanging currency for guests.
- Issuing keys to and controlling the entrance of safety deposit boxes.
- Posting miscellaneous charges as requested.
You will also be responsible for:
- Reviewing current day's expected arrivals and checking VIP and special request reservations.
- Reviewing daily room availability and informing staff.
- Checking the status of departures on a daily basis.
- Relaying pertinent information to front desk agents, telecommunications, and the following shift supervisor.
To be successful in this role, you will need to:
- Arrive at the workplace on time, in full uniform, prepared with tools and equipment needed for service.
- Ensure all necessary reports and forms are completed daily.
This is a great opportunity to join the Vhhospitality team and provide exceptional customer service to our guests.
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