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Front Desk Supervisor

2 months ago

Minneapolis, Minnesota, United States Sherman Associates Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Aloft Minneapolis. As a key member of our hotel operations team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.

Key Responsibilities
  • Manage the front desk operations, including check-in, check-out, and guest services
  • Act as the first point of contact for guests, responding to their inquiries and resolving any issues in a timely and professional manner
  • Supervise and train front desk staff to ensure they are providing excellent service and adhering to hotel standards
  • Monitor and maintain front desk supplies, ensuring that all necessary materials are available to meet guest needs
  • Process financial transactions accurately and efficiently, adhering to hotel policies and procedures
  • Collaborate with other departments to ensure seamless hotel operations and exceptional guest satisfaction
Requirements
  • 1-2 years of experience in a hospitality-related environment, with at least 1 year of supervisory experience
  • High school or equivalent education required
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment
  • Knowledge of computer accounting programs and math skills, with the ability to analyze budgets and make informed decisions
  • Ability to work a varied schedule, including weekends and holidays
Benefits
  • Competitive salary and benefits package, including medical, dental, and vision insurance
  • 401(k) company match program
  • Paid time off and holidays
  • Opportunities for professional growth and development