Front Desk Representative

1 day ago

FL United States Florida Orthopaedic Institute Full time
Job Title: Front Desk Representative

At Florida Orthopaedic Institute, we are seeking a highly skilled and experienced Front Desk Representative to join our team. As a Front Desk Representative, you will play a vital role in providing exceptional patient care and ensuring a smooth and efficient experience for our patients.

Key Responsibilities:
  • Provide leadership and guidance to the front desk team, ensuring they are accessible and providing excellent customer service.
  • Conduct daily huddles with the team to review daily clinics and motivate them to provide a positive work environment.
  • Create a positive work environment by motivating others and encouraging positive thinking and teamwork.
  • Oversee front desk representatives to ensure efficient patient flow at check-in and check-out.
  • Assist with any questions or concerns while providing excellent customer service to patients.
  • Monitor the zone to ensure FOI customer service standards are met and that the clinic is flowing smoothly.
  • Ensure that the front desk and clinic staff are working together to communicate delays at check-in and wait times throughout the patient visit.
  • Ensure water and snacks are provided to patients during extended wait times.
  • Monitor the zone to ensure that OSHA and HIPAA standards are being followed.
  • Ensure all paperwork is printed and prepared for each day's clinic.
  • Assist the Clinic Supervisor in running Care Credits for staff in their assigned zone.
  • Communicate with Benefits and Auth Teams as a problem solver for questions and/or issues arising with their daily work.
  • Communicate any problems, issues, or concerns with the department to the Clinic Supervisor.
  • Ensure there is adequate staffing to handle patient flow at the front desk and to ensure there is adequate coverage during high patient volume, employee absences, and lunch breaks.
  • Distribute work among staff members and ensure it is complete.
  • Assist the Clinic Supervisor and Manager with staff meetings.
  • Attend in-services and update staff accordingly.
  • Handle patient complaints and issues as they arise to ensure patient satisfaction and notify the Clinic Supervisor when necessary.
  • Assist with clinic batch.
  • Assist the Clinic Supervisor and Manager in working the documents in the Athena Clinical inbox for their location.
  • Act as a backup to the Dispensary.
  • Mentor new trainees.
  • Cover Urgent Care Front Desk as needed (South Tampa and Brandon).
  • Assist the Clinic Supervisor in ordering office supplies and ensuring all forms and supplies are stocked in their zone.
  • Keep the Clinic Supervisor informed of any staff issues or problems that need further attention.
  • Assist the Clinic Supervisor with training staff on any new/revised policies and procedures and ensure they are being followed and that additional training is provided to staff as needed.
  • All other duties as assigned as a front desk.
  • Assure compliance with all company plans, policies, and procedures set forth by the Florida Orthopaedic Institute.
  • All other duties as assigned.
About You:
  • High School Diploma
  • 2 years of experience in the medical field
We Would Love It If You Also Had:
  • Spanish Bi-Lingual a Plus
  • Athena EMR experience

At FOI, our goal is to provide our patients with world-class orthopedic care. Our mission of providing the best care encompasses not only the care the physician provides, but all medical and administrative aspects of the patients' encounter with Florida Orthopaedic Institute (FOI) as well. Every staff member plays a vital role in this mission. We take pride in receiving the Patriot Award from the Department of Defense for the support that we give to National Guard and Reserve members who are employed by FOI. We are committed to encouraging a culture of inclusion reflective of the communities we serve, and we provide equal opportunity to all. Florida Orthopaedic Institute conforms to the spirit as well as to the letter of all applicable laws and regulations.

What We Offer:
  • Full-time opportunities available, with room for career growth and advancement.
  • Excellent job security and stability, to promote an optimal work-life balance.
  • Be part of this dynamic and growing high-level Clinic Services Team.

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