Front Desk Representative

3 days ago


MA United States The Cove Full time
Job Summary

We are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at The Cove Hotel. As the face of our hotel, you will be responsible for creating exceptional guest experiences and ensuring every stay is unforgettable.

Key Responsibilities:

  • Provide warm and genuine hospitality to guests, ensuring their needs are met and exceeded.
  • Manage front desk operations, including check-ins, check-outs, and guest requests.
  • Oversee operations at our sister location, ensuring seamless contactless check-ins and guest satisfaction.
  • Guide guests through their entire stay, from check-in to check-out, ensuring their needs are met.
  • Share local area highlights and recommendations with guests.
  • Take a hands-on approach to operational needs, addressing guest requests and completing reports.

Requirements:

  • Proven experience as a front desk representative, agent, or similar role.
  • Familiarity with office equipment and basic bookkeeping.
  • Proficient in English (both oral and written).
  • Excellent communication and interpersonal skills.
  • Good organizational and multitasking abilities.
  • Problem-solving skills.
  • Customer service orientation.
  • High School diploma; additional qualifications are a plus.

About The Cove Hotel:

We believe in creating a supportive and engaging work environment where every team member feels valued and empowered. We offer competitive compensation, opportunities for growth, and a chance to be part of a dedicated team committed to excellence.



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