Client Service Lead Representative
2 weeks ago
We are seeking a highly skilled and experienced professional to fill the position of Client Service Lead Representative. As a key member of our team, you will be responsible for overseeing the daily operations of our mail services department.
Key Responsibilities- Monitor and ensure compliance with established workflow processes and procedures.
- Receive and review customer requests to ensure that they fully describe customer requirements and processing specifications.
- Ensure quality control of shift work, including physical checks of work, customer requests, and quality and consistency of processing.
- Establish a working familiarity with equipment capabilities and maintain all equipment to manufacturer's specifications.
- Perform data entry, supervise supply inventory and record keeping, and ensure site records are properly used and maintained by staff.
We are looking for a highly motivated and organized individual with a strong background in customer service and communication. The ideal candidate will have an associate's degree or equivalent experience, plus 6 or more years of related experience. Strong customer service and communication skills are required, as well as the ability to lift up to 50lbs.
In accordance with applicable law, we are providing the anticipated hourly rate for this role: $20.54 to $30.75/hour.
Company OverviewAbout our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings.
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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