Client Service Representative
5 hours ago
We are seeking a highly skilled and experienced Client Service Representative to join our team at Canon Solutions America, Inc. As a Client Service Representative, you will be responsible for providing exceptional customer service and support to our clients in the NY metropolitan area.
Main Responsibilities:- Promptly inform supervisors of potential problems or customer concerns.
- Review and respond to management and client requests via various communication channels.
- Provide good customer service and communicate effectively with clients and staff.
- Oversee workflow and job balance between staff and ensure tasks are completed within account SLA requirements.
- Responsible for communicating and training team in changes to workflow or procedure.
- Oversee and manage daily and monthly records on service activity.
- Effectively communicate with clients and staff.
- Participate in the development, preparation, and presentation of formal reporting requirements to clients.
- Point of escalation onsite to address and remediate client concerns.
- Responsible for maintaining site procedure guide documenting workflow processes and procedures.
This is a customer-facing role, and requires compliance with customer policies and protocols, which, in light of the nature of the customers business, may include certain health-related screening and/or vaccinations (or proof of prior vaccination).
This position will support our customer at site locations throughout the NY metropolitan area.
In accordance with applicable law, we are providing the anticipated hourly rate for this role: $20.55 - 28.20/hr
Requirements:
- HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.
- Prior experience in a customer service environment.
- Good computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings.
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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