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Commercial Employee Customer Service Representative

2 months ago

Grand Haven, Michigan, United States Radiant Ventures Full time
Job Title: Commercial Employee Customer Service

We are a globally operating company that designs, develops, and produces state-of-the-art packaging lines for various products. Our team is seeking a dedicated Commercial Employee in Customer Service to join our location in Grand Haven.

Key Responsibilities:
  • Process customer inquiries and orders
  • Handle offers and follow-ups
  • Provide competent support to our customers
  • Assist the service manager
  • Ensure timely and quality execution of service tasks

This includes pre- and post-preparation of service assignments, including travel bookings, as well as maintaining and updating customer data and service reports in our internal database.

Requirements:
  • Completed commercial education
  • Strong communication skills on the phone
  • Friendly and outgoing personality
  • High commitment
  • Structured and independent work style
  • Proficiency in MS Office
  • Good English skills
  • Ability to work well in a team and be flexible

We offer a salary in line with the collective agreement, flexible working hours, a 37-hour work week, 30 days of vacation, holiday and Christmas bonuses, company events, company fitness with EGYM Wellpass, coffee and fruit, individual personal development, flat hierarchies, and a familiar work environment.