Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at American Air Filter Company. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities- Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Product Knowledge: Maintain in-depth knowledge of our products and services, including features, benefits, and applications.
- Communication: Develop and maintain strong relationships with customers, colleagues, and other stakeholders through effective communication and interpersonal skills.
- Problem-Solving: Analyze and resolve customer complaints and issues in a fair and timely manner.
- Documentation: Maintain accurate and detailed records of customer interactions, including complaints, issues, and resolutions.
- Team Collaboration: Work closely with cross-functional teams, including sales, operations, and credit departments, to ensure seamless customer service and support.
- Education: High school diploma or equivalent required; associate or bachelor's degree preferred.
- Experience: 5 years of prior experience in customer service or a related field.
- Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook); prior SAP experience and proficiency desired.
- Physical Demands: Ability to sit or stand for extended periods; occasional lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds.
American Air Filter Company is a leading provider of clean air solutions, offering a comprehensive range of products and services to residential, commercial, and industrial customers. We are committed to delivering exceptional customer service, quality products, and innovative solutions that meet the evolving needs of our customers.
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