Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at American Air Filter Company. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their complete satisfaction.
Key Responsibilities:
- Provide world-class customer service through advanced soft skill techniques, product knowledge, and timely problem-solving.
- Collaborate with customers, sales teams, and other departments to provide information, quotes, and order confirmations.
- Investigate and respond to customer inquiries, prioritizing urgent matters.
- Maintain knowledge on lead times, product information, pricing, and shipping schedules.
- Keep records of customer interactions and transactions in SAP and PC software systems.
Requirements:
- High school diploma or equivalent required; associate or bachelor's degree preferred.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Prior SAP experience and proficiency desired.
- 5 years' experience in customer service or a related field.
- Industry knowledge and experience a plus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This role requires the ability to work in a warehouse environment that is partially indoors and partially outdoors. Safety glasses are required at all times in the production area to protect against dust and particles. Closed-toe shoes and long pants are required. Sleeveless shirts are prohibited in the warehouse and production areas.
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