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Invoice Processing Support Associate

2 months ago

Kansas City, Missouri, United States Commerce Bank Full time

Position Overview

The primary objective of this role is to assist both internal and external Merchant and Commercial clients through various communication channels including face-to-face interactions, telephone conversations, and electronic correspondence.

Key Responsibilities

  • Address service-related challenges with professionalism, including intricate issues that may necessitate independent investigation and direct liaison with vendors or clients to achieve effective resolutions.
  • Act as a central point of contact for numerous customer inquiries, ensuring client retention by providing accurate and timely responses to questions and concerns.
  • Independently research and resolve complex tasks and issues by leveraging industry knowledge, experience, and research, particularly in the area of invoice management.
  • Assume a leadership role when necessary to oversee daily operations within the department.
  • Assist team members in navigating more complicated customer and technical scenarios, as well as during both formal and informal training and coaching sessions.
  • Carry out additional responsibilities as assigned.

Required Knowledge, Skills & Abilities

  • Comprehensive understanding of invoice processing and exception management.
  • Self-motivated and organized individual with a keen attention to detail and the capacity to juggle multiple priorities.
  • Curious, adaptable, and collaborative team player with exceptional written, verbal, and interpersonal communication abilities.
  • Capability to remain flexible and resilient in various situations, maintaining a positive outlook that aligns with our corporate culture and core values.
  • Basic proficiency in Microsoft Word, Excel, and Outlook.

Education & Experience Requirements

  • Associate's degree in Business Administration or a comparable combination of education and experience is required.
  • A minimum of 5 years of experience in customer service, call center operations, or related fields is required.

Compensation & Benefits

For individuals applying for this position, please note that the compensation range is estimated between $20.45 and $23.80 per hour. The selected candidate may also be eligible for various employment benefits, including employer-sponsored health, dental, and vision insurance, 401(k) plans, life insurance, paid vacation, and personal time off. Additional opportunities for career development and education assistance are also available.