Remittance Processing Specialist

5 days ago

Kansas City, Missouri, United States Commerce Bank Full time
About Working at Commerce

At Commerce Bank, we're committed to helping people find financial safety and success, and we're looking for talented individuals to join our team. As a Remittance Processing Specialist, you'll play a critical role in supporting our Lockbox Remittance Processing services, providing expedited collection and processing of different types of payments and correspondence for our customers and electronic documentation.

Key Responsibilities
  • Perform customer service research to resolve issues in a timely manner
  • Act as primary liaison and point of escalation between internal clients, Systems Support, Information Technology, and management
  • Create and update processing procedure documents to ensure they're kept up to date and accurate
  • Review transactions and related documents to ensure completeness, accuracy, and conformance to established service levels and applicable policies and procedures
  • Balance and reconcile deposits to department reports
  • Deposit checks based on Image Cash Letter (ICL) totals that balance for file sent to transit
  • Perform inventory control and supply ordering
  • Lead workflow and ensure that department procedures and quality goals are met
  • Process Protected Health Information (PHI) and card payments in compliance with HIPAA, Payment Card Industry (PCI) security standards, and all other applicable policies and regulations
Requirements
  • Ability to trouble shoot and escalate system issues to manager as needed
  • Ability to serve as a mentor and train team members
  • Ability to ask questions, identify opportunities for improvement, offer solutions to more complex issues, then retain information and apply details and logic to future situations
  • Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
  • Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
  • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
  • Advanced level proficiency with Microsoft Word, Excel, Teams, and Outlook
  • Manual dexterity and eye-hand coordination
  • Ability to lift and move mail trays weighing up to 15 pounds
  • Repetitive hand movement
  • Ability to stand for up to 8 hours may be required
Education and Experience
  • Associate's degree in Business Administration or related field, or equivalent combination of education and experience required
  • 3+ years of payment processing or related experience in production environment experience required
  • Experience coaching and mentoring team members preferred

At Commerce Bank, we offer a competitive compensation package, including a base hourly rate of $19.50, as well as opportunities for career development, education assistance, and voluntary supplemental benefits. If you're a motivated and organized individual with a passion for customer service and payment processing, we encourage you to apply for this exciting opportunity.

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