Customer Relationship Manager

3 weeks ago


Princeton, New Jersey, United States Educational Testing Service (ETS) Full time
Job Overview
The Educational Testing Service (ETS) is seeking a skilled Customer Relationship Manager to join our team. As a key member of our organization, you will play a vital role in developing and maintaining strong relationships with our clients, understanding their organizational objectives, and providing strategic solutions to drive their success with our education solutions.

In this position, you will act as a point of contact for our direct user clients and for our internal teams, ensuring smooth communication and collaboration throughout both pilot and customer lifecycles. You will work closely with our internal teams, including partnerships, product, and technical teams, to implement effective solutions that align with client objectives. This is an excellent opportunity to utilize your project management skills, technical expertise, and exceptional client relationship management abilities to drive business growth and customer satisfaction.

We are looking for a motivated and results-driven professional who is passionate about education and has a proven track record of success in a client-facing role. If you are a team player with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Develop and nurture long-term relationships with clients, serving as their trusted advisor and main point of contact.
  • Understand client's organizational objectives, challenges, and needs to provide tailored solutions that meet their requirements.
  • Regularly communicate with clients to provide updates on project progress, address concerns and gather feedback.
  • Effectively and confidently speak with decision-makers through a variety of client engagement experiences, including but not limited to on-site implementations, weekly calls, and video calls.

Requirements
  • Bachelor's degree in business, marketing, or a related field. A relevant master's degree is a plus.
  • Proven experience in a client-facing role, such as an account manager, customer success manager or similar position.
  • At least 4 years of experience in customer-facing, large scale projects
  • At least 3 years of experience in complex student or educator assessment programs. Competency/Skills-based K12 education familiarity is a plus.

Salary Range: $80,000 - $110,000 per annum, depending on experience.

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