Customer Experience Management Specialist
1 day ago
Job Description:
As a Customer Experience Management Specialist, you will be responsible for leading the development and implementation of omnichannel strategies that drive business growth and customer engagement.
Key Responsibilities:
- Develop and execute a comprehensive Omnichannel strategy that aligns with business objectives.
- Leverage data and insights to inform decision-making and drive continuous improvement.
- Collaborate with cross-functional teams to ensure seamless execution of Omnichannel initiatives.
- Maintain a deep understanding of market trends and competitor activity.
Requirements:
- B.A. or B.S. in Business or Digital Marketing required, preferred M.B.A. in Marketing.
- 8 - 12 years in pharmaceutical, OTC, or agency Digital Marketing / Commercial Operations and/or support areas.
- 2-4 years of people management experience.
- Veeva Commercial Cloud / PromoMats, Google Analytics, Social & Paid Media Management, Commercial Data solutions (e.g. Power BI), Marketing CRM, Proficient in MS Office Suite.
What We Offer:
- A competitive salary range of $140,000 - $170,000 per year.
- A comprehensive benefits package, including health insurance and retirement plan.
- Paid time off and flexible work arrangements.
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