Customer Experience Management Specialist

1 day ago


Princeton, New Jersey, United States Kyowa Kirin North America Full time

Job Description:

As a Customer Experience Management Specialist, you will be responsible for leading the development and implementation of omnichannel strategies that drive business growth and customer engagement.

Key Responsibilities:

  • Develop and execute a comprehensive Omnichannel strategy that aligns with business objectives.
  • Leverage data and insights to inform decision-making and drive continuous improvement.
  • Collaborate with cross-functional teams to ensure seamless execution of Omnichannel initiatives.
  • Maintain a deep understanding of market trends and competitor activity.

Requirements:

  • B.A. or B.S. in Business or Digital Marketing required, preferred M.B.A. in Marketing.
  • 8 - 12 years in pharmaceutical, OTC, or agency Digital Marketing / Commercial Operations and/or support areas.
  • 2-4 years of people management experience.
  • Veeva Commercial Cloud / PromoMats, Google Analytics, Social & Paid Media Management, Commercial Data solutions (e.g. Power BI), Marketing CRM, Proficient in MS Office Suite.

What We Offer:

  • A competitive salary range of $140,000 - $170,000 per year.
  • A comprehensive benefits package, including health insurance and retirement plan.
  • Paid time off and flexible work arrangements.


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