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Customer Support Specialist
2 months ago
Position Summary:
As a Customer Solutions Associate at Ammeraal Beltech, you will be integral in addressing customer inquiries regarding information, quotes, and orders. Your interactions will span across customers, supervisors, the sales team, and vendors, ensuring a seamless experience.
Key Responsibilities:
- Engaging with customers through various communication channels to process orders for products and services.
- Accurately and promptly managing customer orders.
- Investigating customer order histories and verifying inventory levels.
- Maintaining customer records and coordinating with outside sales personnel on order updates.
- Collaborating extensively with vendors and customers.
- Conducting product inquiries through vendor interactions.
- Creating price quotations and following up on purchasing requests.
- Compiling monthly reports for national accounts.
- Performing various administrative tasks such as answering calls, filing, and emailing.
- Ensuring order accuracy upon receipt of vendor products and managing inventory costs.
- Facilitating stock transfers between different branches.
- Timely processing of customer billing and managing overdue invoices.
Qualifications:
- Preferred: Associate's or Bachelor's degree, or a minimum of four (4) years of relevant experience.
- Proficient in Microsoft Word, Excel, and Outlook.
- Strong verbal and written communication capabilities.
- Excellent analytical and problem-solving skills.
- Demonstrated leadership qualities.
- Positive and collaborative team-oriented attitude.
- Customer-focused and adaptable approach.
- Commitment to continuous learning and innovation.
- Proven reliability in fulfilling commitments.
- Drive for ongoing improvement and flexibility.
- Emphasis on building relationships through teamwork.
Benefits:
At Ammeraal Beltech, we offer more than just employment. You will be part of a remarkable team with opportunities for career advancement, internal promotions, training, academic support, and access to a global network.
Additional benefits include:
- Comprehensive training programs.
- Medical, Dental, and Vision insurance coverage.
- Life insurance benefits.
- Employer-funded Short- and Long-Term Disability insurance.
- 401k plan with company matching.
- Tuition reimbursement options.
- Generous paid time off policies.
Ammeraal Beltech is committed to equal opportunity. Our hiring practices are based on skills and qualifications without discrimination based on age, race, religion, gender, or other legally protected characteristics.
