Service Lane Appraiser

1 week ago

Chattanooga, Tennessee, United States Sonic Automotive Full time
Job Description

Company Overview

Sonic Automotive, a leading automotive retailer, is seeking a highly motivated and experienced Service Lane Appraiser to join our team. As a Service Lane Appraiser, you will play a critical role in executing a process that involves prospecting, appraising, and presenting offers to current vehicle owners with the goal of purchasing their vehicles from multiple sources for resale.

Key Responsibilities

  • Interface with current used vehicle owners from multiple resources with the purpose of purchasing their vehicle, including the service drive and Kelley Blue Book (KBB).
  • Understand market trends and changes to trends in the geographic market.
  • Provide guidance and support to dealership Sales Associates as it relates to purchasing used vehicles.
  • Appraise used vehicles.
  • Attend Trade Walk Daily.
  • Know and understand federal, state, and local laws that govern retail automotive sales.
  • Establish personal income goals that are consistent with dealership standards of productivity and devise a strategy to meet those goals.
  • Attend product and sales training courses as requested by General Manager or Sales Managers.
  • Know and understand equity and values and be able to explain depreciation to the guest.
  • Introduce guests to sales department personnel to sell them a new vehicle after purchase of their existing vehicle.
  • Maintain an owner follow-up system that encourages repeat and referral business and contributes to guest satisfaction.
  • Maintain a prospect development system of current used vehicle prospects and schedule appointments to appraise and purchase used vehicles.
  • Attend sales meetings.
  • Maintain a safe work environment and professional appearance.
  • Realize that the company's business is built on guest satisfaction and devote himself/herself to guaranteeing satisfaction to guests.
  • Attend Sonic meetings as requested.
  • Maintain a follow-up system that encourages follow-through with assigned projects.
  • Report to Supervisor regarding objectives, planned activities, reviews, and analyses.
  • Interact well with others and be a positive influence on associate and guest morale.

Qualifications

  • High level of customer service is required.
  • Ability to read and comprehend instructions and information.
  • Excellent communication skills.
  • Ability to meet company's production and quality standards.
  • Outstanding computer skills required.
  • Previous dealership, selling, or marketing experience preferred.
  • All applicants must be authorized to work in the USA.
  • All applicants must perform duties and responsibilities in a safe manner.
  • All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

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