VARtek Technical Support Associate
7 days ago
We are seeking a detail-oriented and customer-focused VARtek Technical Support Associate to join our team. As an essential member of our support team, you will be responsible for delivering exceptional technical assistance to teachers, staff, and students.
Key Responsibilities:
- Provide on-site desktop and mobile device support to ensure seamless integration of hardware, software, and cloud-based applications.
- Assist with the setup, configuration, and installation of devices, equipment, software, printers, and other peripherals.
- Document all break/fix activities in our online ticketing system.
- Prioritize excellent customer service to meet the needs of our clients.
- Collaborate with school administrators and staff to identify areas for improvement.
Requirements:
- A minimum of 0-2 years of experience in a technical support role.
- An Associate's degree; a Bachelor's degree is preferred.
- A+ certification is highly desirable.
- A valid driver's license and adherence to company driving policies.
Benefits:
- A competitive salary ranging from $40,000 to $45,000 per year, depending on experience.
- The opportunity to work in a dynamic environment with a growing company.
About Us:
VARtek is a leading provider of educational technology solutions. We are committed to delivering exceptional support and services to our clients.
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