Gaming Operations Supervisor

2 weeks ago


Forest Lake, Minnesota, United States Running Aces Casino & Racetrack Full time
Job Overview

PART TIME PIT LEAD POSITION

IMMEDIATE HIRING FOR A FULL TIME ROLE

COMPENSATION: $23.00/HOUR DEPENDING ON QUALIFICATIONS

  • Location: Running Aces Casino Hotel Racetrack
  • Schedule: Part-time shifts, including weekends and holidays.
  • Benefits: Full-time benefits, 401k options for both full and part-time employees, discounts, and more.

POSITION SUMMARY:

The Pit Lead is responsible for ensuring exceptional customer service is delivered while overseeing the personnel in their designated areas.


KEY RESPONSIBILITIES:

  • Safeguards the integrity of gaming operations by closely monitoring staff and patrons, while remaining vigilant for any misconduct.
  • Implements performance standards, policies, and procedures associated with Pit Games, ensuring adherence to gaming regulations.
  • Supports and enforces company policies with a thorough understanding of all approved Pit Games and departmental processes.
  • Continuously observes ongoing games for any irregularities in player or dealer behavior.
  • Fosters positive customer relations, assesses gameplay, and provides complimentary services when appropriate.
  • Oversees and assists with card changes and manages table fills/credits.
  • Assists the Pit Manager with card counting and secures the card control cabinet.
  • Stays informed about current Casino promotions.
  • Maintains a visible presence on the casino floor, actively monitoring the assigned pit areas for employee and guest interactions.
  • Exhibits the ability to make fair and unbiased decisions regarding issues or errors.
  • Communicates any irregularities or discrepancies to the Pit and/or Shift Manager.
  • Effectively coaches individuals on company and departmental policy violations.
  • Must be knowledgeable of and adhere to all game protection policies.
  • Performs additional duties as assigned.

QUALIFICATIONS:

  • High school diploma or equivalent preferred.
  • 1 to 3 years of experience in Casino Games required.
  • Ability to remain on your feet for extended periods.
  • Capable of managing stressful situations and noisy environments while maintaining professionalism.
  • Must demonstrate a calm and patient demeanor when coaching staff or addressing challenging customers.

SKILLS & COMPETENCIES:

  • Accountability - Ability to take responsibility for actions.
  • Communication - Proficient in effective verbal communication.
  • Customer Focus - Dedicated to meeting customer needs with a positive attitude.
  • Reliability - Dependable and trustworthy.
  • Time Management - Efficiently organizes and completes tasks within deadlines.
  • Safety Awareness - Identifies and addresses safety concerns for employees.

Running Aces encourages all new hires to be fully vaccinated against COVID-19; however, vaccination is not a requirement for employment consideration. Incentive pay for vaccinated new hires is available.

Job Posted by ApplicantPro

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