Retail Operations Supervisor

2 weeks ago


Forest Lake, Minnesota, United States Westlake Hardware Full time

Job Overview
As a member of Westlake Hardware, the Retail Operations Supervisor plays a pivotal role in managing the overall functionality of the store while ensuring the achievement of corporate objectives.

Notice to Applicants
You are applying for a position with an independently owned cooperative member of Westlake Hardware. The independent store owner is solely responsible for all employment-related decisions.

General Summary
The Retail Operations Supervisor oversees daily store activities and drives the accomplishment of company goals.

Key Responsibilities
1. Customer Engagement
- Deliver exceptional customer service and represent the store positively.
- Assist customers in resolving issues and ensure a welcoming atmosphere.
- Maintain product knowledge and store layout awareness to enhance customer experience.

2. Store Management
- Foster a professional and safe work environment for all team members.
- Supervise store operations, including opening and closing procedures.
- Collaborate with the General Manager on store management and participate in weekly meetings.

3. Inventory Control
- Assist in the efficient receiving and stocking of merchandise, adhering to best practices.
- Maintain optimal inventory levels and ensure timely completion of cycle counts.

4. Team Development
- Participate in the training and development of associates.
- Support the recruitment and advancement of team members.

Essential Requirements
- High School diploma or GED equivalent.
- Previous experience in retail management is preferred.

Physical Demands
Standing, walking, lifting (up to 25 lbs), and climbing are required for this role.

Additional Information
This position offers an opportunity to lead and grow within the retail environment of Westlake Hardware.



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