Customer Service Representative

3 weeks ago


Summerville, South Carolina, United States Safelite Group, Inc. Full time
Unlock Your Potential

The Customer Advocate role at Safelite Group, Inc. is a dynamic opportunity to deliver exceptional customer experiences. As a key member of our team, you will be responsible for managing administrative processes, scheduling, work orders, and invoicing, while also providing top-notch customer service through various channels. Your ability to multitask, think critically, and communicate effectively will make you a valuable asset to our organization.

What You'll Get
  • A competitive hourly rate of $16/hour.
  • A comprehensive benefits package, including a 401(k) plan with company matching, medical coverage plans, and paid time off (PTO) programs.
  • Tuition reimbursement up to $5,250 annually.
  • Paid training and all the necessary tools and resources to excel in your role.
What You'll Do
  • Welcome customers in-shop and resolve their concerns efficiently, often finding creative solutions.
  • Manage incoming calls, emails, and faxes for service issues, pricing, warranties, and more.
  • Confirm and complete work order information, including insurance verification and additional parts.
  • Process administrative tasks such as buyouts, invoices, and work orders.
  • Review orders from the national contact center and manage dealer part orders and special accounts.
What You'll Need
  • A high school diploma or equivalent.
  • 1-3 years of experience in telephone operations or business administration.
  • Excellent customer service skills and the ability to work in a fast-paced environment.
  • A professional appearance and the ability to wear personal protective equipment.


Internal Associates: Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite Group, Inc. welcomes everyone and values our diverse workforce and suppliers. We are an equal opportunity employer.

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