Customer Service Representative
3 weeks ago
The Customer Advocate role at Safelite Group, Inc. is a dynamic opportunity to deliver exceptional customer experiences. As a key member of our team, you will be responsible for managing administrative processes, scheduling, work orders, and invoicing, while also providing top-notch customer service through various channels. Your ability to multitask, think critically, and communicate effectively will make you a valuable asset to our organization.
What You'll Get
- A competitive hourly rate of $16/hour.
- A comprehensive benefits package, including a 401(k) plan with company matching, medical coverage plans, and paid time off (PTO) programs.
- Tuition reimbursement up to $5,250 annually.
- Paid training and all the necessary tools and resources to excel in your role.
- Welcome customers in-shop and resolve their concerns efficiently, often finding creative solutions.
- Manage incoming calls, emails, and faxes for service issues, pricing, warranties, and more.
- Confirm and complete work order information, including insurance verification and additional parts.
- Process administrative tasks such as buyouts, invoices, and work orders.
- Review orders from the national contact center and manage dealer part orders and special accounts.
- A high school diploma or equivalent.
- 1-3 years of experience in telephone operations or business administration.
- Excellent customer service skills and the ability to work in a fast-paced environment.
- A professional appearance and the ability to wear personal protective equipment.
Internal Associates: Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite Group, Inc. welcomes everyone and values our diverse workforce and suppliers. We are an equal opportunity employer.
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