Customer Service Representative

2 weeks ago


Summerville, South Carolina, United States Palmetto State Armory Llc Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Sales Representative at Palmetto State Armory Llc. As a key member of our sales team, you will be responsible for providing exceptional customer service, assisting customers with their purchasing selections, and maintaining a positive buying experience.

Key Responsibilities
  • Assist customers with their purchasing selections, including firearms, class III items, ammunition, tactical, hunting, fishing, outdoor equipment, and men's and women's apparel.
  • Provide outstanding customer service, resolving customer issues to the best of your ability.
  • Maintain a high working knowledge of product offerings to best advise customers in their purchasing decision.
  • Efficiently close sales to meet overall store sales goals.
  • Reports directly to store manager but frequently given daily duties or instruction from the Department Lead.
Requirements
  • High school diploma or GED
  • Previous sales or customer service experience
  • High attention to detail
  • Working knowledge of 4473 paperwork and the FBI NICS system preferred
  • Strong problem-solving skills, and able to deal with high customer volume
  • Cash handling and previous cash register experience is a plus
  • Strong interpersonal skills, including effective communication both orally and written
Working Conditions

This position may require regular evening and weekend work and may include holidays as well. You may have to deal with challenging customers from time to time.

Physical Requirements

Employee may experience the following physical demands for extended periods of time: Reading, writing, and speaking on all necessary forums, hearing, standing, walking, lifting up to 70 lb, climbing, stooping and sitting. Must be at least 18 years old.



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