Customer Service Representative

2 weeks ago

Summerville, South Carolina, United States VetJobs Full time
Job Description

At VetJobs, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our branch office, you will be responsible for providing exceptional service to our members, promoting our products and services, and contributing to a positive and productive work environment.

Key Responsibilities:
  • Provide high-level support services to members related to sales and service functions, including servicing insurance policies, processing applications, renewals, and amendments, and selling travel and membership products.
  • Generate leads, update members on travel and insurance specials, and provide travel information.
  • Provide cashiering services to members, including taking insurance payments, travel, and membership payments, sale of tickets, and travel money products, processing remittance/depository transfers, and balancing cash drawers.
  • Respond to customer inquiries and refer to agents when necessary.
  • Provide high-level administrative support to travel and insurance agents during peak periods.
  • Conduct outbound promotional calls for insurance and/or travel products.
  • Participate in a team environment to promote customer satisfaction and consistent service following the customer service model.
  • Resolve member/customer complaints and seek assistance from management as necessary.
  • Participate in office events to generate revenue, improve member awareness of products, and support local community activities.
Requirements:
  • Active State Property & Casualty License or ability to attain within 90 days of start date.
  • High School Diploma or equivalent.
  • Providing a high level of customer-focused service.
  • Servicing insurance policies and processing applications, renewals, and amendments, and taking payments.
  • Responding to billing and coverage questions.
  • Promoting sale of insurance products and/or travel and membership products.
  • Outbound promotional calls for insurance and/or travel.
  • Computer software applications (Word, Excel, etc.) and Web-based operations.
What We Offer:
  • A competitive hourly wage of $15.97-$24.83 with additional incentives and an annual bonus potential based on performance.
  • Excellent and comprehensive benefits packages, including medical, dental, and vision benefits, 401(k) match, paid parental leave, and adoption assistance.
  • Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays.
  • Paid volunteer day annually.
  • Tuition assistance program, professional certification reimbursement program, and other professional development opportunities.
  • AAA Membership.
  • Discounts, perks, and rewards.

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