Customer Service Representative

2 days ago


Summerville, South Carolina, United States Uphams Corner Health Center Full time
Job Title: Call Center Representative Level I

Uphams Corner Health Center is seeking a highly skilled and customer-focused Call Center Representative to join our dynamic team. As a Call Center Representative, you will be responsible for providing exceptional customer service to patients and other callers, ensuring timely, accurate, and comprehensive responses to their inquiries or reason for call.

Key Responsibilities:
  • Answer incoming calls and provide assistance to patients and staff
  • Triaging patients presenting with urgent needs and interface with the Triage Nurse and/or Urgent Care clinical staff
  • Handle appointment scheduling and make outbound calls to patients as directed
  • Manage patient requests for free transportation and maintain knowledge of UCHC Emergency Codes and protocols
Requirements:
  • High School Diploma
  • Bilingual language skills (English, Spanish, Cape Verdean Creole) strongly preferred
  • Ability to consistently and effectively manage high volume patient flow situations and use appropriate judgment to request assistance as needed
  • Experience working in a fast-paced, diverse environment and proficiency in computer systems and PC-based software
What We Offer:
  • A dynamic and multi-cultural team environment
  • A well-defined Career Ladder with opportunities for advancement
  • Competitive compensation and benefits package

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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