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Customer Service Representative
2 months ago
Are you passionate about delivering exceptional customer experiences and driving business growth? Do you have a knack for sales and service? We're seeking a highly motivated and customer-focused individual to join our team as a Licensed Customer Service Representative.
About the Role:
- Provide high-level support services to members, including insurance policy servicing, application processing, and sales of travel and membership products.
- Generate leads, update members on travel and insurance specials, and provide travel information.
- Perform cashiering services, including taking insurance payments, travel, and membership payments.
- Respond to customer inquiries and refer to agents when necessary.
- Provide administrative support to travel and insurance agents during peak periods.
What We Offer:
- A competitive hourly wage of $15.97-$24.83, with additional incentives and an annual bonus potential based on performance.
- Excellent benefits package, including medical, dental, and vision benefits, 401k match, paid parental leave, and adoption assistance.
- Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays.
- Tuition assistance program, professional certification reimbursement program, and other professional development opportunities.
- AAA Membership and discounts, perks, and rewards.
Requirements:
- Active State Property & Casualty License or ability to attain within 90 days of start date.
- High School Diploma or equivalent.
- Providing a high level of customer-focused service, servicing insurance policies, and processing applications.
- Promoting sales of insurance products and/or travel and membership products.
- Outbound promotional calls for insurance and/or travel.
About Us:
The Auto Club Group (ACG) is a leading provider of membership, travel, insurance, and financial services to approximately 14+ million members and customers across 14 states and 2 U.S. territories. We're committed to creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
Join Our Community:
At ACG, we're passionate about helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
