Front Desk Supervisor
1 week ago
Job Summary
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Kalahari Resorts & Conventions. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience for all.
Key Responsibilities
- Assist the front office management team in providing courteous and efficient service to all guests
- Be a resource for guests' questions and concerns, ensuring customer satisfaction prior to arrival and throughout their stay
- Use our property management system to assign rooms, make keys, view and make notes in the guest's folio, and handle payments
- Work well in high-pressure situations and maintain composure
- Be proficient in Windows software and able to convey information and ideas clearly
Requirements
- At least 2 to 3 years of progressive experience in a hotel, resort, or related field
- Ability to work flexible long hours, including evenings and weekends
- Strong communication and interpersonal skills
- Ability to work well in a team environment
What We Offer
- A comprehensive and attractive benefits package, including above-industry average compensation, promotion from within, and mental, financial, physical, work/life, and career wellness initiatives
- Full and varied benefit package available for full-time associates, including 401(k) with company match, appreciation days, parties, and retention programs
- Discounts and resort perks
About Us
Kalahari Resorts & Conventions is a leading provider of waterpark resorts and conference experiences. We are committed to delivering products and services beyond expectations and promise authenticity, curiosity, honesty, timeliness, and follow-through in all our interactions.
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