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Front Desk Manager

2 months ago

Appleton Wisconsin, United States Residence Appleton Full time
Job Summary:

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. This role is responsible for the front desk operation during the overnight shift (typically 11pm-7am).

Key Responsibilities:
  • Registering guests and making reservations
  • Preparing daily reports
  • Balancing transactions
  • Conducting security walks
Qualifications:
  • At least 1 year of progressive experience in a hotel or a related field required
  • High School diploma or equivalent required
  • College course work in a related field helpful
  • Previous supervisory responsibility preferred
Skills and Abilities:
  • Must be able to work independently and with minimal supervision
  • Knowledge of Accounting Principles
  • Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations
  • Must be proficient in Windows operating systems, company-approved spreadsheets, and word processing
Responsibilities:
  • Approach all encounters with guests and associates in a friendly, service-oriented manner
  • Maintain regular attendance in compliance with company standards
  • Maintain high standards of personal appearance and grooming
  • Comply with company standards and regulations to encourage safe and efficient hotel operations
Additional Responsibilities:
  • Initiate and complete the End of Day process
  • Run all reports as required for Food and Beverage audit
  • Complete the Night Audit checklist for computer procedures daily
  • Balance the day's work
  • Maintain cashiering responsibilities
  • Maintain Front Office computer system operation
  • Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
Requirements:
  • Must be able to work well in stressful, high-pressure situations
  • Must be effective in handling problems in the workplace
  • Must be able to work with and understand financial information and data
  • Must be able to work in a self-managed environment
Benefits:
  • Competitive benefits package, including medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • Paid time off
  • Employee assistance program
  • 401k retirement plan