Campus Director of Information Technology

2 weeks ago

Bridgeport, Connecticut, United States Connecticut State Community College Full time
Job Summary

We are seeking a highly skilled and experienced Campus Director of Information Technology to join our team at Connecticut State Community College. This is a tenure-track position that requires a strong background in technology service leadership and a proven track record of success in managing IT teams.

Key Responsibilities
  • Provide technology service leadership on a campus under the Associate Vice President of Technology Operations.
  • Work collaboratively with Academic Technology Managers, Enterprise Technology Managers, and CSCU Shared Services Managers to support the effective adoption and ongoing use of enterprise shared technology services.
  • Ensure priorities and guidance provided by ATMs and ETMs are carried out on a campus.
  • Supervise enterprise shared technology/administrative technology support staff and academic technical support staff on a campus.
  • Coordinate service goals based on service needs, strategies to support, metrics to evaluate effectiveness, and reporting mechanisms.
  • Manage campus-based Technology Service Organizational (TSO) technical staff supporting enterprise shared technology services.
  • Oversee daily administrative tasks and campus-related functions.
  • Provide supervision, selection, management, and evaluation of campus-based technical support staff.
  • Analyze resources needed to fulfill the campus's technology service obligations.
  • Prepare fiscally sound budgets and expected results of expenditures.
  • Aid in the preparation, maintenance, and coordination of disaster recovery plans.
  • Engage in professional development to maintain continual growth in professional skills and knowledge.
  • Provide onsite and remote technical support for workstations, applications, network services, software, printers, Wi-Fi, etc.
  • Support and maintain various core network devices & services.
  • Manage campus backup and business continuity systems.
  • Maintain/Upgrade/Update campus servers, network equipment, software, and other core services.
Requirements
  • Bachelor's degree in computer science or related technological discipline.
  • Three (3) or more years' experience in computer system, network, and software design, development, and implementation.
  • Three (3) or more years of experience in supervision of others.
  • Demonstrated advanced knowledge and abilities in IT service management, leadership, and technical skills.
  • Excellent interpersonal and collaborative skills, and the ability to communicate technical concepts to technical and nontechnical audiences.
  • Experience managing, evaluating, training, sourcing, and disciplining technical staff.
  • Experience working within a complex organization, interacting with and influencing multiple stakeholders.
  • Proven track record and experience in developing technical solutions, technical standards, policies, and procedures.
  • Knowledge of common operational management frameworks with detailed knowledge of IT Service Management (ITSM).
Preferred Qualifications
  • Master's degree in computer science or related technological discipline.
  • Experience working in higher education in managing/maintaining network and servers.
  • Microsoft & industry standard certifications in fields of virtualization and server management.
  • Experience with Windows and Mac operating systems (OS) in an Academic environment.
  • Experience with help desk ticketing systems.
What We Offer

We offer a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include generous leave policies, several retirement plans, and many choices for comprehensive health insurance. You also have access to many additional benefits to save for retirement, protect your family, and more with supplemental benefits. Tuition reimbursement may apply if applicable.

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