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Campus Director of Information Technology

2 months ago

Bridgeport, Connecticut, United States Connecticut State Community College Full time
Job Summary

We are seeking a highly skilled and experienced Campus Director of Information Technology to join our team at Connecticut State Community College. This is a tenure-track position that requires a strong background in IT service leadership, technical expertise, and excellent communication skills.

Key Responsibilities
  • Provide technology service leadership on a campus under the Associate Vice President of Technology Operations.
  • Collaborate with Academic Technology Managers, Enterprise Technology Managers, and CSCU Shared Services Managers to support the effective adoption and ongoing use of enterprise shared technology services.
  • Ensure priorities and guidance provided by ATMs and ETMs are carried out on a campus.
  • Supervise enterprise shared technology/administrative technology support staff and academic technical support staff on a campus.
  • Coordinate service goals, strategies, metrics, and reporting mechanisms to ensure enterprise shared technology services meet the needs of the CT State organization.
  • Manage campus-based Technology Service Organizational (TSO) technical staff supporting enterprise shared technology services and administrative and academic technology services.
  • Oversee daily administrative tasks and campus-related functions.
  • Provide supervision, selection, management, and evaluation of campus-based technical support staff.
  • Analyze resources needed to fulfill the campus's technology service obligations, including cost/benefit analysis and long-term forecasts.
  • Prepare fiscally sound budgets and expected results of expenditures in support of campus-based enterprise shared technology services and administrative and academic technologies.
  • Aid in the preparation, maintenance, and coordination of disaster recovery plans for consistent business operations on a campus.
  • Engage in professional development to maintain continual growth in professional skills and knowledge essential to the position.
  • Provide onsite and remote technical support for workstations, applications, network services, software, printers, Wi-Fi, etc.
  • Support and provide technical services for various core network devices & services; WAN and LAN connectivity, switches, routers, firewalls, Wi-Fi, printers, VPN, VoIP, etc.
  • Manage campus backup and business continuity systems.
  • Maintain/Upgrade/Update campus servers, network equipment, software, and other core services.
  • Collaborate with other regional IT team members and managers to deploy enterprise-wide initiatives.
Requirements
  • Bachelor's degree in computer science or related technological discipline.
  • Three (3) or more years' experience in computer system, network, and software design, development, and implementation.
  • Three (3) or more years of experience in supervision of others.
  • Demonstrated advanced knowledge and abilities in IT service management, technical leadership, and communication.
  • Proven ability to serve as an effective member of a management team, lead a team of technical staff, and interact effectively with technical and non-technical audiences.
  • Excellent interpersonal and collaborative skills, and the ability to communicate technical concepts to technical and non-technical audiences.
  • Experience managing, evaluating, training, sourcing, and disciplining technical staff.
  • Experience working within a complex organization, interacting with and influencing multiple stakeholders.
  • Proven track record and experience in developing technical solutions, technical standards, policies, and procedures.
  • Knowledge of common operational management frameworks with detailed knowledge of IT Service Management (ITSM).
Preferred Qualifications
  • Master's degree in computer science or related technological discipline.
  • Experience working in higher education in managing/maintaining network and servers.
  • Microsoft & industry standard certifications in fields of virtualization and server management.
  • Experience with Windows and Mac operating systems (OS) in an Academic environment.
  • Experience with help desk ticketing systems (example SNOW – Service Now).
What We Offer

We offer a comprehensive benefits package, including generous leave policies, retirement plans, and many choices for comprehensive health insurance. You also have access to many additional benefits to save for retirement, protect your family, and more with supplemental benefits. Tuition reimbursement may apply if applicable.

How to Apply

To apply, submit a cover letter and resume. The cover letter may be entered as text in the corresponding box, or it can be uploaded as a combined file with the resume. Incomplete applications or those submitted after the closing date will not be considered.